The Specialist Importer of Record for Global Clinical Trials
Ecovadis
Why Sponsors, CROs, CDMO, CMOs, and Vendors Use TecEx Medical
Ownership Culture: We do not pass responsibility between parties or make excuses when challenges arise. Instead, we act quickly, communicate clearly, and remain accountable from the initial request through to final delivery.
Full Liability Coverage: We legally absorb the regulatory and financial risks so your internal teams do not have to.
Single Point of Contact: We streamline fragmented supply chains into one central partner with full operational control.
Who We Work With
We bridge the gap between complex international trade regulations and critical clinical trial timelines. By combining deep customs expertise, proactive VAT and GST savings optimization, and hands-on operational management, we help global sponsors, CROs, and logistics providers navigate high-stakes imports into challenging regions, ensuring life-saving materials arrive safely, legally, and on schedule.
Sponsors
Accelerate site activations, de-risk international expansion, and lower overall trial costs through bespoke VAT-optimization strategies. We eliminate the opacity, delays, and unexpected costs typical of IOR, import compliance, and , delivering full transparency and accountability.
CROs
Expand your global footprint and win more bids. We help CROs enter new markets seamlessly, accelerate site activations, and reduce per-patient costs for sponsors via targeted VAT-savings solutions, enhancing your competitive edge.
Vendors
Streamline cross-border distribution across 100+ destinations. We handle local import complexities so you can deliver faster, reduce administrative friction, and provide sponsors and CROs with fully integrated, end-to-end equipment supply.
Logistics Providers
Enhance your core service offering with our comprehensive IOR capabilities across 100+ destinations for all clinical commodities. We mitigate sunk VAT costs, helping you protect client budgets and make your logistics proposals more competitive.
TecEx Medical’s core value proposition is a single, global IOR partner that provides CRO-neutrality, full shipment visibility, and streamlined operations, replacing fragmented local vendors.
Louisa Carlse (Head of Partnerships)
Our Commitment as TecEx Medical
Behind every trial shipment is a patient waiting for a treatment window.
We treat that timeline with the urgency it deserves. Our focus is simple: get your trial supplies to site on time and fully compliant, without customs holds or last -minute surprises. We are not just a logistics vendor you outsource to, but rather act as your dedicated IOR partner, taking full responsibility so your research stays on track and your clinical trial is streamlined.
Our Services
Streamlining Clinical Trials Globally
With over 100 countries supported, licensed entities, and trusted partners across every major trial market, TecEx Medical brings worldwide reach backed by on-the-ground expertise. From South Africa to Taiwan, from the USA to Australia, we’ll ensure that your clinical trial SIV dates are met.
Compliance is Key
By mitigating the risk of operational delays and misdeclarations, we have earned our reputation as the preferred partner for sponsors and CROs worldwide. We handle the complexities of import and export paperwork, including regulatory licenses and customs documentation, ensuring stringent adherence to global compliance standards to keep your clinical trials on schedule. Reliable execution across every country, every shipment, every time.
In global clinical trials, a single import delay can trigger protocol deviations, ruined data, and massive financial losses for clients and sponsors. Relying on low-cost brokers often creates fragmented chains and costly customs bottlenecks.
A dedicated IOR partner eliminates border friction, directly accelerating your dosing schedules and time-to-market. Strategic import planning also uncovers major tax savings across multi-country budgets. TecEx Medical was built exclusively to provide that specialized expertise and single point accountability.
Want to Know About Our Success Stories
We host a collection of case studies and blog posts on our site that provide insights into the industry and news. At TecEx Medical, we are constantly updating our blog and case study pages with the latest updates.
The United States Importer of Record Rules Are Changing: Are Your Clinical Trial Imports Protected?
US Customs is overhauling Importer of Record rules under EO 14411, imposing strict vetting, higher bond minimums, and instant holds for incomplete data. TecEx Medical acts as your compliant US IOR, taking the regulatory burden off clinical sites to guarantee zero trial delays.
Importing Radiopharmaceuticals: Import Compliance for Research
When managing the physical decay of therapeutic isotopes, working with an experienced Importer of Record ensures regulatory alignment, minimizes customs friction, and protects the integrity of trial-critical supplies.
Who is Responsible for Importing Clinical Trial Materials?
The entity that acts as the Importer of Record (IOR) depends on who can bear legal, financial, and regulatory accountability.
TecEx Medical’s Journey to Becoming a Global Leader in Importer of Record Services
TecEx Medical is a global leader in Importer and Exporter of Record (IOR/EOR) services for the clinical trial industry.
Our journey began when a leading contract research organization (CRO) approached us for import assistance across several countries. That initial project exposed a significant weakness in the way global clinical trials were being managed. No one truly owned the importation process.
Clinical trial teams were juggling multiple local suppliers and freight forwarders, hoping their shipments would not be delayed at customs. When problems arose, there was often no single party able to provide an effective solution. Demand for a more reliable approach grew entirely through word of mouth.
By 2021, it was clear that this was no longer a side project. It needed a dedicated home. That is why we launched TecEx Medical.
As a specialized IOR/EOR partner for global clinical trials, we manage the complex legal, customs, and regulatory requirements associated with investigational medicinal products (IMPs) and non-IMP commodities. We clear the way for shipments to arrive on time and in full compliance with the destination country’s regulations, without unnecessary delays or last-minute panic.
The TecEx Medical Way is built around eliminating friction from the clinical trial supply chain. We provide comprehensive, seamless solutions for the compliant movement of medical products and clinical trial materials worldwide.
Let Us Handle your Next Clinical Trial
Surely that’s worth a conversation?
Ecovadis