IOR for Clinical Trials | Import Your Clinical Trial Supplies Effortlessly

Our team monitors every shipment in real time and has protocols in place to handle issues immediately. If problems arise, we have direct contacts within customs authorities and can often resolve issues within hours rather than days. We also provide regular updates, so you always know the status of your materials and can plan accordingly.

An IOR for clinical trials pricing typically includes a service fee plus any applicable duties and taxes. Unlike hidden-fee models, we provide transparent pricing upfront so you can budget accurately. Many clients find that our consolidated approach actually reduces overall costs by eliminating duplicate processes, reducing delays, and preventing costly rework.

We regularly manage complex multi-country protocols. Our global network allows us to coordinate shipments across multiple jurisdictions while maintaining consistent service levels. You’ll have a single point of contact who can provide updates on all your shipments, regardless of destination country.

Every project is different; our team will guide you through the specific documentation needed for each country and can often work with incomplete information initially while we gather the remaining details. We make the process as streamlined as possible.

This is very common, and we’re experienced at integrating with new vendor systems and processes. We’ll work directly with your vendors and CROs to align processes, provide training on our requirements, and establish clear communication channels. Many vendors actually prefer working with us once they see how much smoother the process becomes.

An Importer of Record (IOR) is the legal entity responsible for ensuring imported goods comply with all local customs regulations, documentation requirements, and duty payments. Without a compliant IOR, your shipments can be delayed, refused entry, or even destroyed by customs authorities.

Clinical trial materials require specialized handling due to their investigational nature, temperature sensitivity, and strict regulatory requirements. Unlike commercial goods, clinical supplies often need special import licenses, expedited clearance procedures, and compliance with both customs and health authority regulations. Additionally, clinical trials operate under tight timelines where delays can impact patient safety and protocol integrity.

While using your local entity might seem cost-effective, it can create significant risks. Local entities often lack specialized licenses for medical devices and pharmaceuticals, don’t understand clinical trial-specific requirements, and may not have established relationships with customs authorities. This can result in shipments being stuck in customs for weeks or months, missed patient dosing windows, and potential protocol violations.

We can handle virtually all clinical trial materials, including IMP, API, Medical Devices, Lab Kits, Tech Devices, Paper Materials, and PRM. Our existing licenses cover the full spectrum of clinical trial imports, so you don’t need to worry about obtaining separate authorizations.

Our success comes from three key factors: we maintain all necessary import licenses in advance, we have established relationships with customs authorities and health regulators, and our team stays current on evolving regulations and local requirements. Simply put, we’re on a mission to save you time and money through world-class technology, deep domain expertise, and a team that’s second to none.