Import Your Clinical Trial Supplies Effortlessly
Anywhere in the World
Stop burning time and money on customs headaches. TecEx Medical’s end-to-end IOR service clears complex regulations, duties, and delays – so that you can focus on accelerating breakthroughs, not paperwork. With our global reach and local know‑how, partnering with us is the smartest move for faster, smoother international clinical trials.Why Do You Need an Importer of Record (IOR)?
Moving clinical trial supplies across the globe is incredibly complex and many companies that try to do it themselves surrender unnecessary time, money, and resources that can derail your supply chain and put your clinical trial at risk.
Outsourcing this function to a specialized IOR provides many benefits:
Mitigates Risk
We’ll take on key legal, financial, and audit risk, reducing your exposure to fines or shipment delays and allowing you to focus on what you do best.
Ensures Accuracy
Our exceptional team is always on the cutting-edge of evolving legislation, local timelines, and entry requirements to ensure that your shipments get through first time, every time.
Saves Time and Cost
By consolidating your documentation, duties, and payment under one roof, you avoid hidden fees, duplicated processes, and costly re-work.
Enhances Visibility and Accountability
You’ll get access to a single point of contact for all your imports, allowing real-time tracking of document approvals, duty payments, and clearance status.
Leverages Existing Licenses
We already hold all the key import licenses for medical devices, samples, and other supplies. You don’t need to re-invent the wheel.
Accelerates Market Entry
Our established relationships with local customs authorities, regulatory bodies, and logistics partners mean faster approvals and smoother clearance processes, getting your clinical trial materials to site without delay.
Why Choose TecEx Medical as your IOR?
Global Reach
Hyper-local IOR capabilities in every key market across North America, Europe, Asia, Africa, and beyond. Wherever your trial is, we can help.
Industry Expertise
Mountains of specialized experience with clinical trials, meaning we speak your language and know what you’re trying to achieve.
Single Point of Contact
One dedicated account manager (and intuitive online portals) to oversee all jurisdictions, shipments, and documentation – meaning we are always available to help.
Transparent Pricing
Fixed-fee IOR packages with no hidden surcharges or unexpected costs. This aligns our incentives with yours – so we can make the best choices for you.
World-Class Service
We only hire exceptional, highly-qualified personnel so that we can guarantee premium service and high-quality results, every time.
We’ve Helped Ship Over 22,000 Shipments
Success Stories
South Africa: From Customs Gridlock to Seamless Success
The Challenge:
A leading CRO faced a logistics nightmare when 15 critical shipments including lab kits, IMP, and ancillary devices became trapped in South African customs. Their local entity lacked the specialized licenses and expertise needed for medical device clearance, leaving vital clinical trial materials in limbo.
The TecEx Solution:
Within hours of engagement, our team delivered a comprehensive action plan with immediate next steps and future mitigation strategies. Leveraging our established licenses and deep customs expertise, we swiftly cleared the stuck shipments while securing the pipeline for pending deliveries.
The Result:
All shipments cleared successfully, building an unshakeable trust relationship that transformed their entire supply chain approach. The client learned that having the right IOR partner isn’t just about compliance, it’s about having a team that moves mountains when it matters most.
Philippines: Racing Against Flu Season
The Challenge:
A major pharmaceutical company needed to execute time-critical vaccine trials during the narrow flu season window. The Philippines’ notoriously strict customs environment, combined with unwritten “best practices” and vendor system limitations, created a perfect storm of potential delays that could derail the entire protocol.
The TecEx Solution:
Our team orchestrated a precision operation with daily sponsor check-ins, weekly vendor alignment calls, and dedicated project management resources. We implemented specialized packaging protocols (including black plastic wrapping and strategic documentation placement) while working around rigid vendor systems to ensure seamless clearance.
The Result:
435 shipments were delivered across just a few months with a 99% site initiation visit success rate. The protocol completed on schedule, demonstrating how expert local knowledge and proactive partnership can turn regulatory complexity into competitive advantage.
United Kingdom: Weekend Warriors Save Critical Dosing
The Challenge:
A Friday afternoon crisis struck when a temperature excursion threatened a patient’s Wednesday dosing appointment. With immunosuppressants already initiated, any delay could jeopardize the patient’s treatment window and protocol integrity.
The TecEx Solution:
Our rapid response team mobilized immediately, coordinating freight provider approvals, regulatory clearances, and sponsor communications across the weekend. We orchestrated every detail from customs clearance to final mile delivery, ensuring seamless handoff to the clinical site.
The Result:
Critical IMP was delivered on schedule, enabling the patient to receive life-changing treatment within their dosing window. This weekend sprint exemplified how TecEx Medical’s 24/7 commitment and deep regulatory expertise can turn potential disasters into treatment success stories.
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Spain: One Year to One Month Transformation
The Challenge:
A frustrated client had spent over a year unsuccessfully attempting to return biological samples to patients—a process that should have been straightforward but became an endless compliance maze that drained resources and delayed critical results.
The TecEx Solution:
Our team took ownership of the entire process, from regulatory compliance to final delivery. Using our established Spanish lanes and refined processes, we transformed a year-long struggle into a streamlined operation with same-day clearance and delivery.
The Result:
Complete end-to-end delivery in under one month, with samples clearing and arriving on the same day. The client’s gratitude spoke volumes: “Your cross-organizational partnership, proactive communication, and problem-solving turned challenges into seamless success.” We didn’t just solve their immediate problem—we created a replicable model for future success.
These stories are just a few examples of where TecEx Medical’s global networks and hyper-local expertise have proved invaluable for clinical trials across the world. We service 90+ countries including, but not limited to:
EU, USA, UK, China, Canada, Australia, Republic of Korea, Japan, Taiwan, Brazil, Argentina, Israel, Turkey, Mexico, Chile, India, Switzerland, South Africa, Thailand, Malaysia, Singapore, New Zealand, Norway, Columbia, Serbia, Georgia, Croatia, Philippines, Vietnam, Saudi Arabia
How Does It Work?
Discovery Call
We begin with a focused consultation to understand your study geography, timelines, and regulatory profile — so we can understand what you’re trying to achieve.
Tailored Proposal
Based on our deep experience across the globe, we’ll deliver a structured import solution aligned to your trial needs, budget, and compliance obligations.
Regulatory & Document Review
Our specialists then conduct a thorough assessment of your documentation, product classification, and country-specific requirements to ensure nothing slips through the cracks.
Import Setup & Coordination
We manage all necessary permits, licenses, and customs paperwork — ensuring that your shipment is fully compliant before it even leaves your warehouse.
Customs Clearance & Delivery
Acting as your legal IOR, we oversee end-to-end clearance and ensure timely, compliant delivery to your clinical site or local warehouse.
Ongoing Support & Visibility
Stay fully informed with real-time tracking through our online portal and a dedicated point of contact who knows your study inside and out.
Simply put, TecEx Medical is your one-stop shop for all clinical trial logistics:
Importer of Record
Avoid the need for local entities and let us manage all your global imports using our deep domain expertise. Outsourcing this function to a specialist unlocks tremendous value and risk mitigation.
Exporter of Record
Get samples and supplies back where they need to go, fast. We handle complex export regulations and controlled substances so that your exports are seamless and headache-free.
Custom Clearance and Brokerage
99.94% first-time clearance rate with 2.56 days average processing time. Our clinical trial expertise means no more classification errors or unexpected delays.
Regulatory Compliance
We navigate the regulatory maze so you don’t have to. End-to-end compliance from a team of experts who have their finger on the pulse around the world.
VAT/GST Savings
Recover up to 50% of import taxes across 33+ countries. We’ve saved millions in VAT/GST that sponsors thought was lost forever. Minimal effort, maximum return.
Start the Conversation
Get in touch today, so we can better understand the details of your clinical trial import needs. We can then present a bespoke import structuring solution that suits your needs.
Let us shoulder the complexities of your global clinical trial imports so you can focus on delivering better patient outcomes. It might just be the most impactful thing you do for the long-term success of your clinical trials.
Surely that’s worth a conversation?