Trusted Import Solutions for Clinical Trials in Canada
Reliable, compliant access to Canada’s clinical trial market without the headaches.
Why Canada Matters for Clinical Trials
Importing clinical trial materials into Canada involves a complex and highly regulated compliance landscape. The introduction of the new CARM customs system and additional CBSA requirements for all medical device shipments have further tightened controls and increased scrutiny for all imports. As a result, it has become increasingly challenging for trial sites and non-resident importers to act as IOR in Canada for clinical trial imports.
That’s where TecEx Medical adds value — fully registered and CARM compliant, navigating these evolving compliance requirements, managing all necessary documentation, and ensuring every shipment meets Health Canada and CBSA expectations for seamless, efficient and compliant delivery.
TecEx Medical: Global Reach, Local Precision
TecEx Medical delivers trusted import solutions for companies navigating the complexities of clinical trial logistics around the world. With proven experience managing imports throughout North America, TecEx Medical offers turnkey IOR/EOR solutions designed for the Canadian clinical trial landscape. Leveraging a trusted local partner with the necessary licenses, CARM registration and a deep knowledge of the CBSA requirements, we ensure very short lead times into Canada, ensuring compliant and efficient deliveries to your sites, every time.
Our solution is built on speed, accuracy, and proactive oversight. From product classification, documentation consignment and vendor management to efficient CARM compliant clearances and deliveries, we work behind the scenes to make sure your trial stays on track and your team stays focused on the science.
Importer of Record
Avoid the need for local entities and let us manage all your global imports using our deep domain expertise. Outsourcing this function to a specialist unlocks tremendous value and risk mitigation.
Exporter of Record
Get samples and supplies back where they need to go, fast. We handle complex export regulations and controlled substances so that your exports are seamless and headache-free.
Customs Clearance and Brokerage
99.94% first-time clearance rate with 2.56 days average processing time. Our clinical trial expertise means no more classification errors or unexpected delays.
Regulatory Compliance
We navigate the regulatory maze so you don’t have to. End-to-end compliance from a team of experts who have their finger on the pulse around the world.
VAT/GST Savings
Recover up to 50% of import taxes across 33+ countries. We’ve saved millions in VAT/GST that sponsors thought was lost forever. Minimal effort, maximum return.
With active operations in over 90 countries and proven success on over 4000 Canadian shipments, we remove compliance burdens – allowing you to dedicate your resources to clinical excellence. Partnering with us may be the single most impactful decision you make to improve the efficiency, reliability, and success of your clinical trials in Canada.
Key Challenges in Canada
Importing clinical trial supplies or medical devices into Canada brings its own unique set of challenges:
Medical Device shipments require specific licences.
No Objection Letters are mandatory and must be submitted accurately to avoid delay.
Health Canada requirements add additional complexities for clinical imports.
Recent changes to the customs system (CARM) have made it increasingly difficult for sites and non-resident importers.
CARM rules add complexity.
Delivery times are impacted due to the country’s large geography and time zones if not managed proactively.
These are just a few of the unique challenges you might face when running clinical trials in Canada. Managing challenges internally can drain time, introduce unnecessary exposure, and distract your team from what matters most — the trial itself.
Your IOR Partner in Canada
As your dedicated IOR/EOR in Canada, TecEx Medical manages the full suite of import logistics, so you never need a local entity. Our solutions are designed for compliance, speed, and peace of mind.
- Full IOR/EOR services for companies even with an entity.
- Full CARM Registration and CBSA compliance for all imports.
- Full in-country compliance.
- Accurate product classifications.
- End-to-end regulatory compliance.
- Expertise in navigating Canada’s new CARM customs system.
- We coordinate cross border shipments from anywhere in the world to Canada.
- Proactive issue resolution and shipment tracking.
We are driven by the same incentives you are — reducing time-to-site, eliminating compliance headaches, and saving money through world-class import solution structuring.
How It Works: Our Canada Import Process
Tailored Proposal
Based on our deep experience in Canada, we’ll deliver a structured import solution aligned to your trial needs, budget, and compliance obligations.
Regulatory & Document Review
Our specialists then conduct a thorough assessment of your documentation, product classification, and country-specific requirements to ensure nothing slips through the cracks.
Import Setup & Coordination
We manage all necessary permits, licenses, and customs paperwork — ensuring that your shipment is fully compliant before it even leaves your warehouse.
Customs Clearance & Delivery
Acting as your legal IOR/EOR, we oversee end-to-end clearance and ensure timely, compliant delivery to your clinical site or local warehouse.
Ongoing Support & Visibility
Stay fully informed with real-time tracking through our online portal and a dedicated point of contact who knows your study inside and out.
All our solutions are bespoke and tailored specifically to your needs. You won’t find better service or more sophisticated logistics anywhere else.
Canadian Success Story
CARM Roadblock Resolved to Get Trial Back on Track
A global sponsor was unable to initiate shipments of Investigational Medicinal Products (IMPs) into Canada due to unexpected regulatory changes under the CBSA’s newly implemented CARM (Assessment and Revenue Management) platform. Leveraging our deep regulatory expertise and proactive approach, TecEx Medical ensured that all CARM and CBSA registration requirements were fully implemented well ahead of the system’s rollout. This readiness enabled TecEx to step in immediately and provide seamless support when others faced delays and compliance challenges. Within days, shipments were cleared and trial timelines were restored
Coordinate Canadian Clinical Trials With Confidence
TecEx Medical delivers a compliant import solution for your clinical trial to give you peace of mind. Let’s make your next Canadian shipment fast, easy, and fully supported from start to finish.